Conscious Heart
Privacy Policy
Last updated: May 14, 2026
Conscious Heart ("Conscious Heart," "we," "our," or "us") provides mobile applications, websites, and related services for emotional reflection, AI-assisted support, self-awareness, meditation, and related wellness experiences (collectively, the "Service").
This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you use the Service.
By using the Service, you acknowledge this Privacy Policy.
1. Scope
This Privacy Policy applies to personal data processed through:
Conscious Heart mobile applications;
Conscious Heart websites and landing pages;
account, billing, support, and operational communications related to the Service.
This Privacy Policy does not apply to third-party services, websites, or applications that are not controlled by Conscious Heart.
2. Data We Collect
Depending on how you use the Service, we may collect the following categories of data.
2.1 Account and Identity Data
user ID and account identifiers;
email address;
authentication-related data;
display name, nickname, or profile name;
account status, subscription status, and entitlement status.
2.2 User Content
chat messages, prompts, reflections, and journaling entries;
meditation, check-in, and emotional tracking records;
emotional indicators, summaries, and analysis outputs derived from your inputs;
selected profile-level or feature-related content you choose to create, store, or share in the Service.
2.3 Voice and Audio Data
If you use voice-based features, we may collect and process:
voice recordings or voice inputs you choose to submit;
transcripts generated from those recordings;
analysis outputs derived from voice inputs.
2.4 Device, Usage, and Diagnostics Data
device model, operating system, app version, language, and timezone;
product interaction and usage events;
crash logs, performance logs, diagnostics, and security-related event data;
Information about how users interact with app features for analytics and service improvement;
advertising identifiers, device identifiers, and attribution-related identifiers where permitted by law and platform settings.
2.5 Purchase and Subscription Data
subscription product identifiers;
transaction status and receipt-related data are provided by platform billing providers such as Apple.
purchase history, entitlement status, and subscription state changes;
restore purchase and subscription verification events;
purchase or subscription events used for analytics, attribution, and advertising measurement.
2.6 Location Data (If Enabled)
If you grant permission, we may collect approximate or precise location data for location-based features such as maps or visibility features.
2.7 Communications and Marketing Data
If you contact us or sign up for updates, we may collect:
support communications;
email preferences;
records of marketing, product updates, and service-related emails we send.
3. How We Use Data
We use personal data to:
provide the core functionality of the Service;
create and manage user accounts;
authenticate users and maintain account security;
provide AI-assisted features, emotional analysis, and related outputs;
personalize the user experience, insights, and recommendations;
operate subscription features, billing access, entitlement checks, and purchase restoration;
monitor reliability, detect abuse, prevent fraud, and protect the Service;
analyze usage, improve features, and develop new functionality;
send service notices, product updates, feature announcements, and marketing communications where permitted by law;
comply with legal obligations and enforce our Terms;
measure advertising performance, attribution, and campaign effectiveness.
4. Legal Bases (Where GDPR/EEA Rules Apply)
Where applicable, our legal bases may include:
performance of a contract, such as providing the Service you request;
legitimate interests, such as operating, securing, improving, and analyzing the Service;
consent, where required by law, such as certain optional data uses;
compliance with legal obligations.
5. How Data May Be Linked to Your Account
Certain data we collect may be associated with your account, user ID, subscription status, or device in order to:
provide app functionality;
personalize features and insights;
manage subscriptions and access rights;
maintain security and prevent abuse;
support analytics and service reliability.
If data is de-identified or aggregated, we will handle it in a way designed to reduce the ability to link it back to a specific individual.
6. Tracking and Advertising
We may use your data for our own communications, product updates, and marketing emails where permitted.
We may use Meta SDK / similar advertising partners
may use device identifiers, product interaction, advertising data, and purchase events;
the purpose is advertising attribution, measurement, and campaign optimization;
on iOS, this is subject to App Tracking Transparency permission;
users can deny or manage tracking permission in iOS Settings
7. AI and Third-Party Service Providers
To operate the Service, we may use trusted service providers that process data on our behalf for the purposes described in this Privacy Policy. These providers may include services for:
cloud hosting and infrastructure;
authentication and database services;
analytics, diagnostics, and crash reporting;
payment and subscription processing;
AI and voice-related functionality.
Examples of providers we may use include:
OpenAI;
Hume AI;
Google Firebase and related Google services;
Meta / Facebook technologies for advertising attribution and measurement;
Apple services related to platform billing, subscriptions, and app distribution.
We share only data reasonably necessary for the requested feature or operational need.
Third-party providers process data under their own terms and privacy commitments.
We encourage users to review those policies where relevant.
8. Consciousness Map and Visibility Features
If map, community, or visibility features are enabled, the Service may display selected profile-level or aggregated indicators, such as AQ-related levels, top categories, or similar feature outputs, according to product settings and user choices.
Conscious Heart does not intentionally publish private raw journal text in public map views.
Where available, users can manage visibility settings and opt out of applicable sharing features.
9. Cookies and Similar Technologies
On websites and web-based components, we may use cookies or similar technologies for authentication, security, analytics, and functionality.
You can manage cookie settings through your browser where applicable.
10. Data Retention
We retain personal data only for as long as necessary for:
providing and operating the Service;
maintaining subscriptions, billing records, and access control;
security, fraud prevention, abuse prevention, and enforcement needs;
legal, tax, accounting, and dispute-resolution obligations.
Retention periods vary depending on the category of data and applicable legal requirements.
11. Account Deletion and Your Rights
Depending on your location and applicable law, you may have rights to:
access personal data;
correct inaccurate data;
request deletion of personal data;
receive data portability;
object to or restrict certain processing;
withdraw consent where processing is based on consent.
For supported app versions, users may initiate account deletion directly in the app through:
Settings → Data and Privacy → Delete Account and Data
Deleting your account may remove access to your account and associated data, except where retention is required by law or necessary for legitimate legal, tax, accounting, security, or dispute-resolution purposes.
Deleting your Conscious Heart account does not automatically cancel an App Store subscription. App Store subscriptions must be managed separately through your Apple account settings.
You may also contact us using the details below for privacy-related requests.
Users may manage tracking permission through iOS Settings, where applicable.
12. Data Security
We implement reasonable technical and organizational safeguards, including:
encryption in transit;
access controls and least-privilege practices;
logging and monitoring for security and reliability;
credential and incident response controls.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
13. International Data Transfers
Your data may be processed in countries other than your country of residence. Where required, we apply appropriate safeguards for cross-border data transfers.
14. Children’s Privacy
The Service is not directed to children below the minimum age required by applicable law. If we learn that we collected personal data unlawfully from a child, we will take appropriate steps to delete that data.
15. Third-Party Links and Content
The Service may contain links to third-party services, websites, audio, or content integrations. We are not responsible for the privacy practices of third-party services not controlled by Conscious Heart.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Service, website, or other appropriate channels.
The "Last updated" date indicates when this Privacy Policy was most recently revised.
17. Contact
For privacy questions, requests, or complaints, contact:
Email: rex@heartchat.ai